TELECOM Digest OnLine - Sorted: People Complaining About Poor Phone Service, High Prices

People Complaining About Poor Phone Service, High Prices

Newsnet News (
Tue, 31 Oct 2006 14:39:30 -0600

Outcry over poor service by telecomms providers

The public has expressed concern over the lack of seriousness on the
part of the country's mobile and fixed telephone providers in
providing an efficient service delivery to their customers.

People who spoke to Newsnet in Harare said the services they are getting
are not commensurate with the charges they are paying to the providers.

Having a fixed or a mobile phone is no longer a luxury but a necessity
especially in a country like Zimbabwe which has a well educated human
resources base.

However most subscribers are complaining of poor service delivery
being offered by the providers especially the country's three mobile
phone providers.

A snap survey conducted by Newsnet in Harare revealed that most
subscribers are bitter about the service they are getting especially
now when the providers are constantly increasing tariffs.

Others revealed that they are losing out in some business
opportunities because of lack of communication with potential

The problems has also affected fixed telephones which are never
repaired after developing technical faults with some subscribers
complaining that although they have reported their faults to the
relevant authorities nothing has been done by the providers in the
last three months.

The sprawling phone shops have not spared the consumers either as
their unilaterally increasing tariffs making it impossible for the
ordinary people to make calls.

Cases have been heard of phone shops overcharging customers with no
action being taken by the service providers.

The public has not been spared as Zimbabwe might be the only country
where mobile telephone lines are not readily available on the legal

The country opened up the telecommunications industry and to date
Zimbabwe has three mobile phone operators and one fixed telephone

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Copyright 2006, Newsnet

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