TELECOM Digest OnLine - Sorted: Call Center Employee Arrested for Credit Card Fraud

Call Center Employee Arrested for Credit Card Fraud

Agence France Presse News Wire (
Sun, 03 Sep 2006 17:44:16 -0500

Call centre worker in India held over fraud

A call centre employee has been arrested in eastern India for
allegedly using the credit cards details of US customers to make
online purchases.

Sulagna Ray, 23, was accused of obtaining the credit card information
while selling US customers a television service as part of her job,
the Times of India reported Saturday.

Ray, an aspiring fashion designer, allegedly spent 4,000 dollars
(3,122 euros) using other people's credit cards to buy an
air-conditioner, microwave, cosmetics, saris, jewellery and chocolate.

The theft was discovered when a California-based firm, Syssoft Corp,
complained of fraudulent purchases made through its e-commerce
website, the deputy police commissioner in Kolkata, Gyanwant Singh,
told the daily.

Ray worked for Jaishree Infotech, an Indian company handling work for
another US e-commerce website.

The police traced the woman through the Indian website from which she
had purchased the products. It provided the goods' delivery address.

Ray appeared in court Friday.

In June, police in the technology hub of Bangalore arrested an
employee of global banking giant HSBC for allegedly taking 230,000
pounds (333,000 euros, 418,500 dollars) from 16 bank accounts held by

In recent years, many foreign companies have switched call centre work
to India to save costs but there has been growing concern about
potential fraud.

Copyright 2006 Agence France Presse.

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