TELECOM Digest OnLine - Sorted: Re: Touch Tone Grocery Shopping - Promise Never Realized?

Re: Touch Tone Grocery Shopping - Promise Never Realized?

Robert Bonomi (bonomi@host122.r-bonomi.com)
Sun, 06 Aug 2006 12:16:39 -0000

In article <telecom25.287.9@telecom-digest.org>, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:

> In message <telecom25.286.8@telecom-digest.org> DLR
> <news23@raleighthings.com> wrote:

>> To be clear. I wasn't referring to being asked to deliver groceries in
>> Nigeria. But an internet enabled store has to deal with fraud, data
>> theft, etc ... which can come from the other side of the planet. Where
>> the old local grocery really was a local operation. Fraud occurred with
>> people in the store or at a delivery location. There was no website to
>> break into and take over.

> But none of that really applies to an internet based order that
> ultimately ends with the customer going face to face with an employee.

> Grocery delivery is basically immune from internet drive fraud, no?

No. <grin>

There are some kinds of fraud that rely on the Internet for execution.
Grocery delivery -- or other local delivery services -- _is_ mostly
immune from these kinds of 'remote-control' frauds.

There are other kinds of fraud that can be carried out via many means,
one of which happens to be the internet. The use of the Internet is
'incidental' to the fraud. Grocery-delivery, or other local services,
*are* vulnerable to these kinds of frauds 'over the internet', just as
they are vulnerable to them when executed using other means.

Example:

How do you insure that the delivery address is the party that really
ordered the groceries?

You get there and find out 'nobody ordered anything'.

You're out the 'costs' of the delivery trip.

Example:

How do you insure that the check you're given is not drawn on a
'closed' account? (they're moving out tomorrow, three states away,
and this delivery is food for the trip.)

Example:

There are thugs waiting for the driver to show up so they can rob
the driver. And/or hijack the grocery load for 'discount' resale to
innocents.

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