AOL Lays Off 1300 Employees |
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Anick Jesdanun (ap@telecom-digest.org) Tue, 9 May 2006 12:56:03 -0500
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By ANICK JESDANUN, AP Internet Writer
AOL is laying off about 1,300 employees, or 7 percent of its worldwide
Other cuts will come from call centers in Ogden, Utah, and Tucson,
The layoffs announced Tuesday represent the first major cuts since the
Although AOL's subscription has been declining, spokesman Nicholas
"The Internet world of 2006 is very different from the world of 1996
In its early days, AOL had a reputation for attracting beginners,
But AOL dropped some of its hand-holding over the years and began
In addition, he said, AOL has been expanding its online help areas,
"They are able to accomplish with a couple of clicks what it used to
As a result, Graham said, call volume has dropped by about 50 percent
"That's a remarkable success in terms of customer care," he said. "It
By contrast, U.S. subscribers dropped by about 22 percent in the past
AOL is closing its Jacksonville center Tuesday, laying off 780
More than 500 will remain employed in Tucson and 400 in Ogden. The
Shares in Time Warner rose 1 cents to $17.06 in morning trading
Copyright 2006 The Associated Press.
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