TELECOM Digest OnLine - Sorted: Verizon's Aggressive New Spam Filter Causing Problems

Verizon's Aggressive New Spam Filter Causing Problems

Monty Solomon (
Tue, 25 Apr 2006 08:08:57 -0400

Verizon's Aggressive New Spam Filter Causing Problems
Posted by ScuttleMonkey on Monday April 24, @12:02PM

aviancarrier writes "Verizon DSL has turned on a very aggressive spam
filter that is blocking lots of long-time legitimate emails. Emails
get bounced with an error: ' host[] said: 550 Email from your Email
Service Provider is currently blocked by Verizon Online's anti-spam
system. The email "sender" or Email Service Provider may visit and request removal of the block.'

That whitelist web page lets you request one address at a time to be
whitelisted with no guarantee for their response time to process it.
I have tested multiple email sources and only one got through. As a VZ
customer, I just spent 28 minutes on a call to tech support,
eventually got a supervisor who knows nothing about the new spam
feature, and would only agree to email a manager who doesn't work
weekends about it. I warned her that VZ has a public relations problem
but she was too clueless to understand." Many users have submitted
this problem so it seems to be a pretty far reaching problem. There is
also a discussion going on over at Google about this problem.

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