TELECOM Digest OnLine - Sorted: Internet Complaints Exceed Credit Complaints in NY State

Internet Complaints Exceed Credit Complaints in NY State

Reuters News Wire (
Wed, 8 Feb 2006 11:23:40 -0600

The Internet has passed credit and banking as the biggest source of
consumer complaints in New York state, Attorney General Eliot Spitzer
said on Wednesday.

Spitzer's office received 7,723 complaints about the Internet last
year, up 28 percent from 2004, he said.

Complaints about the Internet accounted for about 15 percent of the more
than 51,000 written complaints the office received last year.

Typical Web-related complaints involved non-delivery of goods,
incorrect charges for shipped goods, auctions, computer spyware and
spam, Spitzer said.

Credit and banking complaints, involving such things as credit cards,
identity theft, debt collection and credit reporting, generated 6,164
complaints in 2005, while automobile-related complaints totaled 5,514.

In 2004, credit and banking generated 6,724 complaints, followed by
6,255 related to automobiles and 6,013 related to the Internet,
Spitzer said. There were nearly 55,000 reported complaints overall.

Spitzer is a 2006 Democratic gubernatorial candidate in New York. He
announced the statistics as part of National Consumer Protection Week.

Copyright 2006 Reuters Limited.

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