TELECOM Digest OnLine - Sorted: TelecomDirect News Daily Update - Tuesday, January 17, 2006

TelecomDirect News Daily Update - Tuesday, January 17, 2006

telecomdirect_daily (
Tue, 17 Jan 2006 12:36:52 -0500

PricewaterhouseCoopers Presents
The TelecomDirect News Daily Update
For January 17, 2006

Customers' Needs -- Transformation: Essential for Survival

As the primary touch point with every customer every month, the
billing function is one of the cornerstones of
customer-centricity. Most existing billing systems, however, are
built on complex vertical and product-centric...

Customer Retention, or Customer Detention? Mobile Customer Care and
the Art of Building Loyalty

There may not be a mobile subscriber anywhere who doesn't have
some horror story about a mobile operator's customer care
practices. Typically, the complaints speak to a lack of
knowledge about the subscriber's services and ongoing service
problems; an unwillingness to help with equipment problems;
penalties and mandatory contract...

Next-Gen VoD Technology Goes Mainstream Just in Time

It's a good bet new technology has entered the mainstream when
service providers start replacing working parts in the field with
next-generation options. This is what is beginning to happen in
the cable VoD world, in the process setting the stage for a
vastly changed technical environment for VoD deployments by
telephone companies now...

Golden Telecom Completes Long-Distance Network

Golden Telecom Inc, the alternative CIS fixed-line operator, has
announced that the construction of its own Federal Transit
Network (FTN) has been completed. The FTN has been constructed in
compliance with Russian telecommunications rules and regulations
that came into force on 1 January 2006 and with Golden Telecom's

RBOC IPTV: The Quiet Ones

Being North America's IPTV poster children has been a bittersweet
experience for AT&T Inc. (NYSE: T - message board) (SBC) and
Verizon Communications Inc. (NYSE: VZ - message board), as their
plans have been under intense scrutiny in the past 12 to 18
months. (See AT&T, Verizon Tout Telco TV .) But while the glare
of publicity...

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