TELECOM Digest OnLine - Sorted: Yahoo Updates Messenger's Phone Features

Yahoo Updates Messenger's Phone Features

Juan Carlos (
Thu, 8 Dec 2005 13:43:04 -0600

Juan Carlos Perez, IDG News Service

Yahoo plans to upgrade Yahoo Messenger with a capability that lets
users dial out from the instant messaging service interface to
traditional or mobile phones, a Yahoo executive says.

Cheap Calls

Yahoo Messenger users will also be able to rent one or more phone
numbers from Yahoo to receive phone calls through the instant message
(IM) interface, said Jeff Bonforte, the company's senior director of
voice product management.

Calls made from within Yahoo Messenger to U.S.-based phone numbers
will be priced at 1 cent per minute, while calls to 30 other countries
with heavy telecommunications traffic in Europe, Latin America, Africa
and Asia will cost under 2 cents per minute, he said.

Calls can also be made to over 150 other countries, and rates vary, he
said. The rates are based on where the call terminates, not where it
originates, Bonforte said, so it would cost someone in, for example,
Singapore or Brazil one cent per minute to call someone in the U.S.

To use this feature, which Yahoo calls "phone out," Yahoo Messenger
users need to prepay for the calls in chunks of either $10 or $25, but
the unused credit never expires, so a user could theoretically buy $10
worth of calls and take years to spend the amount, he said.

Yahoo Messenger has had PC-to-PC voice communications for years, and
it has offered users a fee-based option to dial out to a phone number
using the third-party Net2Phone service.

However, this voice capability is now being tightly integrated with
Yahoo Messenger and will be threaded into various other Yahoo online
services in the future, he said. Yahoo views voice communications not
as an IM-specific feature but rather as an application that is
becoming key to interacting online in general.

"This is just the beginning for Yahoo" in the voice space, Bonforte said.

Sounds Good, Says Analyst

Users will be able to obtain one or more phone numbers for $2.99
monthly or $29.90 per year to receive calls from regular or mobile
phones via their Yahoo Messenger interface. To start, only U.S.,
U.K. and French numbers will be available. However, Yahoo Messenger
users worldwide can get U.S. or U.K. numbers, Bonforte said. So, for
example, someone living in Germany who speaks often with people in San
Francisco and New York, can get local numbers for those
U.S. cities. French numbers are restricted to residents of that
country, he said.

Yahoo hasn't yet announced when the new Yahoo Messenger version with
these phone-out/phone-in capabilities will become available.

While eBay's Skype is the undisputed leader in PC-to-PC voice
communications, Yahoo does well to integrate this functionality into
Yahoo Messenger and into its other online services, an analyst
said. That way, Yahoo will make it convenient for its users to engage
in PC-to-PC phone calling, both for those who also use Skype and for
those who don't, said Yankee Group analyst Kate Griffin.

"It definitely extends the value and functionality for users," she said.

Note: PC World has a partnership agreement to provide content to Yahoo

Copyright 2005 PC World Communications, Inc.

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