TELECOM Digest OnLine - Sorted: Microsoft Works on Comcast Email Problem

Microsoft Works on Comcast Email Problem

Associated Press News Wire (
Fri, 2 Dec 2005 22:33:03 -0600

Microsoft Corp. said Friday that some people who use its Hotmail and
MSN e-mail services are not receiving e-mail sent from Comcast
Corp. accounts and other Internet service providers.

Brooke Richardson, a group product manager with Microsoft's MSN online
division, said the problem appears to be due to an increase in e-mail
volumes, which it is attributed in part to the Sober Internet worm.

She said the high volumes are causing e-mail to either be delayed or
not make it to MSN and Hotmail users at all.

Richardson said the problem began earlier this week. She would not
name the other Internet service providers besides Comcast whose users
were encountering the same problem. She also couldn't say when the
problem would be fixed.

"Our hope is that things get better in the coming day or days, but we
don't have exact details," she said.

Comcast spokeswoman Jennifer Khoury said the problem is primarily
affecting Comcast e-mail being sent to the MSN and Hotmail accounts,
and that other e-mail is getting to recipients without delay.

She said the company is working with Microsoft to resolve the problem,
"but right now we do not know what the problem is."

Copyright 2005 The Associated Press.

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