TELECOM Digest OnLine - Sorted: Sick of Automation? Dial 0 for Human

Sick of Automation? Dial 0 for Human

Monty Solomon (
Sun, 27 Nov 2005 01:09:20 -0500

By Bruce Mohl, Globe Staff

The frustration is all too familiar: Call a company's customer service
line, and chances are you'll have a hard time reaching a human.

Paul English of Arlington got tired of dealing with computerized voice
systems and decided there was only way around it: He would put
together a cheat sheet. It started small, with the 10 companies that
frustrated him the most.

But the list started growing after the 42-year-old software engineer
posted it on his website earlier this year and invited readers to make
their own contributions. He now has tips for quickly reaching an
actual person at 108 companies.

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