TELECOM Digest OnLine - Sorted: Apple: Small Number of IPod Nanos Have Defects

Apple: Small Number of IPod Nanos Have Defects

Greg Sandoval (ap@telecom-digest.org)
Wed, 28 Sep 2005 14:47:52 -0500

By GREG SANDOVAL, AP Technology Writer

Display screens crack easily on a small number of iPod Nano digital
music players, Apple Computer Inc. acknowledged Wednesday, saying it
would replace flawed units.

Apple was responding to a flurry of complaints posted to online forums
and community sites about faulty screens on the Nano, the tiny music
player the company launched earlier this month to much fanfare. Most
of the complaints revolved around screen scratches that made the
displays difficult to read.

Apple spokesman Tom Neumayr said Apple had received few complaints and
the only real problem was cracked screens, which would be replaced.

"This is a real but minor issue that involved a vendor quality problem
in a small number of units," Neumayr said. "This has affected less
than one-tenth of 1 percent of the total iPod Nano units that we've
shipped. And it's not a design issue."

Customer service employees at three Best Buy stores and two Circuit
City locations in different parts of the country said Tuesday that
they had not received any complaints about the Nano screen.

Apple's response appeared to quell some of the anger about the faulty
screens.

A Web site called flawedmusicplayer.com, which had posted complaints
about Nano screens, removed them after Apple acknowledged the problem.

"I am very delighted to see Apple take this issue seriously,"
according to a note on the Web site. "Apple is admitting there was a
real issue. I got what I wanted: fixed iPod Nanos for the people who
deserve them."

Copyright 2005 The Associated Press.

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