TELECOM Digest OnLine - Sorted: NY AG Spitzer: AOL's Been Very Naughty ...

NY AG Spitzer: AOL's Been Very Naughty ...

Danny Burstein (
Wed, 24 Aug 2005 09:58:23 -0400

" Attorney General Eliot Spitzer today announced an agreement that
requires the nation's leading internet service provider to reform its
customer service procedures.


" For several years, AOL had instituted minimum retention or 'save'
percentages, which consumer representatives were expected to
meet. These bonuses, and the minimum 'save' rates accompanying them,
had the effect of employees not honoring cancellations, or otherwise
making cancellation unduly difficult for consumers.

" Many consumers complained that AOL personnel ignored their demands
to cancel service and stop billing ...

Knowledge may be power, but communications is the key
[to foil spammers, my address has been double rot-13 encoded]

[TELECOM Digest Editor's Note: My thanks to Danny for the tip off on
this latest legal action by Mr. Spitzer. The full report from Reuters
is included in this issue of the Digest. PAT]

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