TELECOM Digest OnLine - Sorted: Re: Typical Business Telephone Sets Today?

Re: Typical Business Telephone Sets Today?

davidesan@gmail.com
4 Aug 2005 08:14:12 -0700

And don't you just hate it when the voicemail system asks for your
account code so they "can better process your call" and the very first
thing that the human operator asks for is your account number?

[TELECOM Digest Editor's Note: Actually, in the case of human
operators, its not a bad thing that they ask first for your account
number or other identifying feature. While you are on the line
explaining your problem, the better trained agents can be scanning
your account as you are speaking, and frequently have an intelligent
and correct answer for you when you have finished stating your
problem. Would you prefer that they listen politely to your problem,
_then_ ask for your account number, go away, and come back in a minute
or two with an answer? Even for automated systems, the several
seconds required for voicemail to give its spiel is time the system
can be spinning its disk drives and looking up your account if it
knows your name and identity. PAT]

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