TELECOM Digest OnLine - Sorted: Massive AT&T Internet Service Failure in Five States

Massive AT&T Internet Service Failure in Five States

AP Newswire (ap@telecom-digest.org)
Fri, 29 Jul 2005 00:36:16 -0500

Subscribers to AT&T Corp.'s DSL Internet service in five Western
states lost their connections for several hours Thursday after the
telecommunications company experienced a problem with equipment that
routes data over its network.

The service went down about 6 a.m. PDT, and about 50 percent of
customers were restored by Thursday evening, said AT&T spokesman Andy
Backover.

The company confirmed homes and businesses in California and four
other Western states were affected, but it would not provide the total
number of subscribers who lost service or name the other
states. Backover said AT&T received more than 2,000 reports of
trouble.

"We're working as hard as we can to restore the service," he
said. "We're very apologetic to any customers who were
inconvenienced."

Backover added the problem stemmed from a problematic router that's
been identified and was being repaired. But he did not know when all
affected customers would be restored.

The outage affected only customers of digital subscriber line, or DSL,
service, and not other portions of the network for T1 service and
other Internet backbone functions that AT&T maintains.

Copyright 2005 The Associated Press.

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