TELECOM Digest OnLine - Sorted: Packet8 Firmware Causes Outage?

Packet8 Firmware Causes Outage?

Tom Keating (
Sun, 10 Jul 2005 22:15:23 -0500

by Tom Keating

I just received an email newsletter from Packet8 regarding firmware
upgrades. Let me paste an excerpt:

8x8 is constantly working to improve the Packet8 service, and
frequently pushes out new firmware to upgrade Packet8 communication
devices (adapters, VideoPhones, and the Uniden UIP1868P). Sometimes
these upgrades will take a few moments to upload the latest
firmware. While this process occurs, your phone service will be
unavailable. To avoid having the upgrade occur during an emergency,
you can dial 012-0002 on your phone to reach the Packet8 upgrade
server which will determine whether your device has the latest
upgrade. If you need an upgrade, the voice prompt will advise you on
what to do next.

So let me get this straight. Packet8 upgrades their firmware
"frequently" and during these "frequent" firmware upgrades, your
Packet8 phone service will the unavailable/down? I'm not sure this is
something a broadband VoIP provider wants to advertise in their email
newsletter. Simply changing the word "frequently" to "occasionally"
would at least "soften" the blow of knowing your Packet8 phone service
will experience an outage during the firmware upgrade. But I keep
tripping over this word "frequently". Or maybe I'm just "tripping"?
You tell me. Am I just being nit-picky?

Copyright 2005 Tom Keating's VOIP Blog

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