TELECOM Digest OnLine - Sorted: Re: Vonage and E911: Customer Service Response

Re: Vonage and E911: Customer Service Response

RodneyG (rodneyg@carolina.rr.com)
28 Jun 2005 05:53:25 -0700

RodneyG wrote:

> ---------- begin response from Vonage Customer Service ----------

> Dear customer,

> In response to your email, we are supposed to be E911 compliant by the
> end of the summer.

> I hope I have answered your question and thank you for contacting
> customer care.

> Sincerely,

> Kristen

> ---------- end response from Vonage Customer Service ----------

> [TELECOM Digest Editor's Note: That was their entire response? I guess
> technically, they are correct. FCC gave them all 90 days to comply, as
> of mid-May. So mid-June (1), mid-July (2) and mid-August (3) gets us
> to 90 days, around to approximatly the end of the summer. You'd think
> that Kristen might have elaborated on it just a little; but who knows,
> maybe the bosses told Kristen to avoid any conversations with
> customers on the topic while they (the bosses) try to worm their way
> into an extension of time, either formally or informally. Maybe they
> told Kristen to be most careful about saying anything which could be
> construed as a 'promise' or a 'commitment'. PAT]

Yes, that was the entire response. I thought it was lazy and
ill-worded. But now that I think about it in the context of your
comments, "we are supposed to be" might actually be *carefully*
worded.

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