TELECOM Digest OnLine - Sorted: Customer Given Access to Others' Accounts

Customer Given Access to Others' Accounts

Monty Solomon (monty@roscom.com)
Mon, 27 Jun 2005 23:52:06 -0400

By Chris Reidy, Globe Staff

Bank of America Corp. says its recent conversion of FleetBoston
accounts to its computer network went smoothly, but don't tell that to
Mark Levy, who accidentally got online access to about $90,000 of
other people's money.

When Levy went to the bank's website to check his accounts, the
freelance writer from Brookline said, he also had access to several
accounts that weren't his. If he were criminally inclined, he said, he
could have emptied those accounts.

Bank spokesman Ernesto Anguilla said that what happened was an
isolated incident caused by 'human error' and 'unrelated to the
conversion.' While Levy got access to about 10 accounts, it appears
that they belonged to two customers, Anguilla said.

There was no way those customers could have suffered financial losses,
Anguilla said, because all Bank of America customers 'would be fully
reimbursed by the bank for any unauthorized transactions.'

Bank of America acquired FleetBoston Financial Corp. last year and
converted many FleetBoston accounts to its computer network this
month.

http://www.boston.com/business/articles/2005/06/27/customer_given_access_to_others_accounts/

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