TELECOM Digest OnLine - Sorted: RIM Offers Few BlackBerry Outage Details

RIM Offers Few BlackBerry Outage Details

Monty Solomon (
Sat, 25 Jun 2005 01:05:04 -0400

By BRUCE MEYERSON AP Business Writer

NEW YORK (AP) -- Research In Motion Ltd. is offering few details about
two major outages in a week with its popular BlackBerry service, which
delivers e-mail to wireless devices that many users affectionately
call CrackBerries.

RIM, which makes the pioneering mobile devices and provides the e-mail
service over cellular networks, attributed a June 17 outage lasting
nearly four hours to a software upgrade "that did not operate
consistent with prior testing."

The Canadian company said a second North American outage on Wednesday
was the result of an unrelated "hardware failure." A RIM statement
said a "back-up system functioned with lower capacity than expected
and the lower capacity then caused latency in message delivery for
some customers."

RIM declined to elaborate on the number of customers affected or the
nature of the software and hardware involved in the two incidents.
The company also seemed to dispute the magnitude and length of last
week's disruption.

Cellular carriers Cingular Wireless and T-Mobile said on June 17 that
service for all of their BlackBerry users _ at least 1 million people,
but probably many more _ was down nationwide nearly four hours.


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