Monty Solomon (monty@roscom.com) Sat, 25 Jun 2005 01:05:04 -0400

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By BRUCE MEYERSON AP Business Writer NEW YORK (AP) -- Research In Motion Ltd. is offering few details about two major outages in a week with its popular BlackBerry service, which delivers e-mail to wireless devices that many users affectionately call CrackBerries. RIM, which makes the pioneering mobile devices and provides the e-mail service over cellular networks, attributed a June 17 outage lasting nearly four hours to a software upgrade "that did not operate consistent with prior testing." The Canadian company said a second North American outage on Wednesday was the result of an unrelated "hardware failure." A RIM statement said a "back-up system functioned with lower capacity than expected and the lower capacity then caused latency in message delivery for some customers." RIM declined to elaborate on the number of customers affected or the nature of the software and hardware involved in the two incidents. The company also seemed to dispute the magnitude and length of last week's disruption. Cellular carriers Cingular Wireless and T-Mobile said on June 17 that service for all of their BlackBerry users _ at least 1 million people, but probably many more _ was down nationwide nearly four hours. - http://finance.lycos.com/home/news/story.asp?story=50080322

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