TELECOM Digest OnLine - Sorted: Strange Problem w/KX-TA624 Hybrid Phone System

Strange Problem w/KX-TA624 Hybrid Phone System

kevin (
8 Jun 2005 09:56:06 -0700

We have a Panasonic KX-TA624 Hybrid Phone System with TVS50 Voice Mail
Module and a number of 7735 and 7730 phones.

Our Phone system Works fine EXCEPT one extension. (#107) If the person
at this extension answers the phone and attempts to transfer the
caller to another extension, and nobody picks up at that other
extension, it never drops into the transferees' voicemail. If the
person waiting for someone to answer on the other end hangs up, the
phone continues to ring in the office to which the call was
transferred in the first place unless killed by extension 107.

Also, if extension 107 tries to transfer a call directly to another
extensions' voicemail, the menu comes up as if the owner of the
mailbox is dialing in. (it says "you have zero new messages........")

The transfer feature only works correctly if the receiving extension
is there to actually answer the phone. Otherwise, the phone either
rings forever, or goes into the wrong menu as stated above.

We have already replaced this phone one time with a brand new phone.

Thank you for your assistance.

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