TELECOM Digest OnLine - Sorted: Do Not do Business With Sprint PCS !

Do Not do Business With Sprint PCS !

pierreberto@yahoo.fr
30 May 2005 13:14:02 -0700

I went to the same company-owned store I bought my Sanyo 7400 from a
couple of months ago, starting a new two-year contract. The earpiece
got progressively worse in sound-quality, as for me to hardly
understand the conversation. I asked for a replacement or repair.

After they looked at it, they said no, as there was "nothing wrong
with the phone." There sure was, with the sound quality absolutely
terrible. While waiting for my phone, I tested other Sanyo phones in
the store. Many sounded bad too, my mine sounded the worst. The
phone in its present condition is worthless to me. So I call up
Sprint directly. They said they couldn't help me. So I said fine,
just cancel the account, refund the purchase price for my phone after
the $150 rebate they sent me (I offered to send the phone back to
them), and don't charge me a $150 early termination fee, since they're
not honoring their warranty or conditions to my contract, since I have
a phone I can't call from and can't do a thing with. They refused,
even after talking to two supervisors. I've been a customer of them
for four years, but it took four years for me to suddenly figure out
what an unethical company Sprint is. They're awful. Avoid them at
all costs!

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