TELECOM Digest OnLine - Sorted: Re: Vtech Caller ID Not Working

Re: Vtech Caller ID Not Working

Harlan Messinger (hmessinger.removethis@comcast.net)
Sun, 29 May 2005 11:46:51 -0400

LB@notmine.com wrote:

> Harlan Messinger wrote:

[inquiry and suggested troubleshooting approach snipped]

> Tried calling Vtech??

Heh, yeah, I wrote to them at the same time that I posted my query
here. I hate to rely solely on customer service for responses,
especially by e-mail or web forms, since the first response, other
than the autoresponse, tends to be a questionnaire seeking all the
information that I, as a technically oriented consumer, already knew
to provide in the first place.

Anyway, Vtech wasted two days before responding, "Please send us your
phone number so we can set up a profile for you," and then took
another day to tell me that they'd set up my profile, and now could I
please *call* them to troubleshoot the problem. I guess there was no
point in using the web form in the first place.

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