TELECOM Digest OnLine - Sorted: America OnLine to Unveil Free Email Service

America OnLine to Unveil Free Email Service

Lisa Minter (
Wed, 11 May 2005 14:00:03 -0500

By Kenneth Li

NEW YORK (Reuters) - America Online will begin offering a free e-mail
service on Wednesday tied to its popular instant messaging service,
ahead of a big relaunch of its free Web site later this year.

AOL's free Web-based e-mail service is nearly a decade behind
Microsoft's Hotmail service and several years behind a Yahoo E-mail

But the online division of Time Warner Inc. is betting that the
combination of e-mail with its ubiquitous instant messaging software
(AIM) will create a more powerful service combining all electronic and
phone messages.

AOL will integrate its recently launched digital phone service this
fall, when the AIM software will be rewritten, allowing users to
retrieve voice mail, e-mail and instant messages from any computer.

"AOL is a bit late to the Web mail game, but it's not too late," said
Joe Laszlo, a senior analyst at Jupiter Research. "It's a question of
integrating different communications channels together giving them an
opportunity to go a bit further than anyone else has gone."

The once prominent provider of paid online services will offer free
e-mail to 20 million active users of the free AOL Instant Messenger as
a test before it's final launch about a month later.

The e-mail service, which offers 2 gigabytes of free storage space,
will be subsidized by banner advertisements that run alongside the
e-mail screens, similar to other free Web-based e-mail services.

AOL's new AIM Mail service is part of an ambitious plan to overhaul
its business model to focus on freely available services and
programming from one that depends on subscription revenue.

The move is a dramatic reversal from its previous strategy, built
around assembling the most compelling package of Internet programming
in order to get subscribers to pay about $20 a month for dial-up
Internet service.

AOL has been losing subscribers to phone and cable companies offering
high speed Internet packages. At the same time, AOL's advertising
revenue has exploded, jumping 45 percent in its most recent first
quarter from a year ago, prompting the Internet service to rethink its
strategy last year.

"It's a part of our broader 'Audience' strategy that takes advantage
of the significant increases in advertising, search and e-commerce on
the Internet," said Chamath Palihapitiya, vice president and general
manager of AIM at AOL.

AOL will be up against Yahoo Inc., at which e-mail services accounted
for 53.2 percent of traffic to all Web mail services in the week ended
May 7, according to measurement firm Hitwise.

It will also be up against Google Inc. Google's e-mail service, Gmail,
helps marketers target e-mail users by serving ads linked to key words
in e-mail text. Google uses technology to sift through e-mail for
relevant text and has said no humans actually read users' e-mail.

"That's creepy," Palihapitiya said, referring to Google's use of
technology to target e-mail users with ads. AOL has a lucrative
partnership with Google, which provides the search engine foundations
of AOL's search site.

An AOL executive said AIM Mail will also include junk e-mail fighting
features, like AOL.

AIM users will automatically qualify for an account using their
current AIM user name.

Copyright 2005 Reuters Limited.

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