Wesrock@aol.com Sun, 1 May 2005 10:37:42 EDT

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In a message dated 29 Apr 2005 07:21:57 -0700, hancock4@bbs.cpcn.com writes: > Voice recognition technology still has a long way to go before it > works. I don't like automated answering systems, but I much prefer > working with Touch-Tone signals than voice commands which seem to be > often misunderstood and less precise. The Bank of America changed its customer account information audio response system a few months ago to all voice recognition. A week or two ago they changed it, "because we listened to you," they changed it to where you can select either voice recognition or Touch-Tone entry. Like you, I dislike voice recognition systems and for the same reason. (Most voice recognition systems can be used with Touch-Tone entry, but you usually have to use trial-and-error to guess the corresponding buttons to push.) Wes Leatherock wesrock@aol.com wleathus@yahoo.com

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