TELECOM Digest OnLine - Sorted: Dialogue Communications Abuse of Reverse Rate SMS

Dialogue Communications Abuse of Reverse Rate SMS

Gareth Morrissey (garethmorrissey@yahoo.com)
29 Apr 2005 13:52:10 -0700

Someone using Dialogue premium rate sms services www.dialogue.co.uk to
send out sms messages to mobiles that have never requested them (never
subscribed).

Possibly targeting Virgin mobile customers. Virgin mobile do know this
is happening, and can look on their system to if you have sent
messages to short text numbers and subscribed or not. If you hold your
ground with customer services they should credit your account.
Dialogue are a legitimate company, they are just perhaps lacking
controls to prevent abuse of reverse charged sms. You can also contact
Dialogue Customer Care: support@dialogue.co.uk +44 (0) 8700 790 400

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