TELECOM Digest OnLine - Sorted: Re: The Real Reason Why SBC Won't Work With Vonage on E-911

Re: The Real Reason Why SBC Won't Work With Vonage on E-911

hancock4@bbs.cpcn.com
5 Apr 2005 14:08:37 -0700

Jack Decker wrote:

> It's probably no secret that I don't have a lot of love for SBC,
> mainly because it seems as though any time they have a choice between
> doing something that would be beneficial to their customers or the
> general public, or making a profit, they always seem to choose to make
> a profit.

That's what regular businesses always do -- go for the profit.
Why should you be so surprised?

Some businesses have a very strong customer service/support policy.
They don't do so because it's "nice", they do so because they believe
it is most profitable FOR THEM to do so. Other businesses are not so
big on customer service but have lower prices. That's the free
market -- you choose the kind of business for yourself.

The old regulated-monopoly Bell System and airline industry operated
on a service philosophy since they were tightly regulated. Eventually
the public complained rates were too high. So, Bell got out of
leasing phones -- AND providing 24/7 free service to support those
phones. The airlines stopped the freebies too (like easy ticket
exchanges annd interchanges with other airlines).

If you don't like SBC, don't use them. Cable companies sell broadband
now and you can get your phone service through them. Tell your town
to subscribe to VOIP so your 911 calls will go through.

[TELECOM Digest Editor's Note: But try to be realistic, would you
Lisa? For most people, it is not as simple as just saying, 'Do not
use SBC.' I managed to pull that off, after considerable grief, and
I _know how the 'system' works_, but as we have said here many times,
not all cablecos are as effecient and friendly and prepared as ours
is here Independence. Not everyone has access to good _alternative_
phone networks as we do here. Oh, I agree, ASAP get yourslf weened
off of Traditional Bell if that's your pleasure, but its not all that
easy even for experienced people to do, let alone newbies to telecom.
PAT]

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