TELECOM Digest OnLine - Sorted: Re: Vonage Outage Last Thursday

Re: Vonage Outage Last Thursday

Randal Hayes (
Thu, 10 Mar 2005 10:59:25 -0600

DevilsPGD <> wrote about Re: Vonage Outage
Last Thursday on Wed, 09 Mar 2005 17:34:23 -0700

> Personally, I do most of the maintenance work on my servers during
> "peak hours"

> Why? Well, two reasons:

> 1) My system is redundant enough that users don't notice the outage.

> 2) If something blows up and I need assistance (usually in the form of
a hardware failure in a remote data center),

> I can get that support during the day. At night it's hit and miss.

A) We're talking about carriers here ... not internal support for a

B) From a corporate/institutional standpoint, for a scheduled upgrade,
I always, and I mean always, have all my ducks in a row with the
vendor such that I've never, in 23 years in this business, had a
problem getting immediate vendor support, even at 4:00 AM; it's called
extremely good planning.

Randy Hayes

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