TELECOM Digest OnLine - Sorted: Re: Any Recommendations re: Economy Internet Phone Service?

Re: Any Recommendations re: Economy Internet Phone Service?

Tony P. (kd1s@nospamplease.cox.reallynospam.net)
Wed, 9 Feb 2005 16:31:25 -0500

In article <telecom24.59.8@telecom-digest.org>, timeOday-
UNSPAM@theknack.net says:

> TELECOM Digest Editor noted in response to John Levine:

>>> [TELECOM Digest Editor's Note: I personally use Vonage, which works
>>> with any telephone you wish to plug in and use. I am hearing rumors
>>> that their customer service is slipping a little; that may be due to
>>> the *huge* increase in their customer base in recent months. PAT]

>> It's no rumor -- I'm about to cancel my Vonage account as soon as the
>> number is ported away which is supposed to happen on Wednesday. It
>> used to be fine but in recent months the voice quality became terrible
>> and I was completely unable to contact any live people at Vonage at
>> all. Multiple e-mails went unanswered other than the auto-ack, and
>> every time I tried to call them, once I went through the menu to the
>> point where I would queue for a person, I always got a busy signal.

>> Too bad, they used to be good. I'm now using Lingo, the voice quality
>> is OK and the local calling area is much larger.

>> [TELECOM Digest Editor's Note: Interesting you mention how you work
>> your way through the menu up to the point the next voice will be a
>> human being, then it goes to busy sigal. Same thing has happened to me
>> a lot recently; high noon, midnight, even five in the morning. PAT]

> Same here. Nobody's home. At least, I've never gotten through to
> anybody at Vonage. I'm also getting a lot of calls dropped right as the
> other person answers.

They do troll the Vonage forums though and answer those questions that
they easily can. Demands for things like ACR fall on deaf ears though.

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