TELECOM Digest OnLine - Sorted: Re: E-Bay to Cut Fees, Expand Customer Support

Re: E-Bay to Cut Fees, Expand Customer Support

Dave Close (
8 Feb 2005 21:25:01 -0800

Lisa Minter <> quotes Reuters:

> In addition, eBay plans to shut down most of its automated email
> responses within the next 90 days, so users will get a response from
> a company representative.

I don't know how eBay can stop automated responses to email when they
don't accept email. There are no email addresses anywhere on their
site. Like many web site operators, they seem to confuse a web form
with real email. But by insisting on contact only through their
forms, they destroy a user's audit trail and make it considerably more
difficult for a user to track an issue.

-- Dave Close, Compata, Costa Mesa CA +1 714 434 7359

"Though the people support the government, the government should not
support the people." -- Grover Cleveland

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