TELECOM Digest OnLine - Sorted: Re: Who Does DA For Cox Communications?

Re: Who Does DA For Cox Communications?

Lou Jahn (LouJahn@comcast.net)
Wed, 2 Feb 2005 10:26:48 -0500

I while ago I understood Cox was buying DA from a reseller named Comtrust,
who farmed the actual DA effort off to Excell Agent Services (now owned by
OSC).

However, the easiest approach to fixing any DA problem is to call the
Service Order Center (SOC) of the LEC or CLEC (where orders for
service are handled). All flow of DA records start at the SOC. When
they receive a notice of an error, the SOC has an system to alert the
down stream DA center. Based on the severity of an error, a DA
database provider will normally correct the listing overnight, but can
immediately invoke a change on emergency situations. Good DA databases
reflect SOC changes like new or deleted numbers within two business
days of the order.

Hope that helps.

Lou Jahn
Info Partners Corp.
609-823-6602
609-823-2202 Fax

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