TELECOM Digest OnLine - Sorted: Re: Consumer Reports Story on Cell Phone Providers

Re: Consumer Reports Story on Cell Phone Providers

Joseph (JoeOfSeattle@yahoo.com)
Fri, 31 Dec 2004 16:47:09 -0800

On Fri, 31 Dec 2004 06:00:17 -0800, Tim@Backhome.org wrote:

> One good piece of advice they do give is that none of the wireless
> carriers give a squat about their customers.

This just is not true. If I've had problems and I occasionally do
I'll get in touch with the corporate office and so far they've been
able to fix any problems I've had at a 100% rate. It may take getting
someone higher up than the person who answers your customer care
concerns at 611 but it can be done.

> The fact that service contracts are not pro-rated, at least in the
> latter stages, is one good example.

And how many contractual obligations do you know of that permit you to
reneg on terms that you agreed to? Buy a leather couch from Macy's on
terms and then decide 90% of the way through that you don't want to
pay any longer and see what their reaction would be! If you don't
want to be obligated to contractual terms then don't sign a contract.
It's that simple.

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