jmeissen@aracnet.com 21 Dec 2004 22:16:26 GMT

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In article <telecom23.611.12@telecom-digest.org>, Michael Muderick <michael.muderick@verizon.net> wrote: > Pat is correct in his answer. The lifetime guarantee should be > honored. It seems that these days the decision to honor commitments is at the whim of whoever is in charge. I have stopped doing business with McAfee (Network Associates now?) because if a similar incident. A friend had paid a premium for an anti-virus product with "Free Lifetime Upgrades". We had to rebuild his system because of a hard-drive failure, and after re-installing the software it failed to update. Several layers of "customer support" would only tell us "You have to buy the latest version". We threw it in the trash and installed the free version of Avast! (http://www.avast.com/). John Meissen jmeissen@aracnet.com

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