Hallo,
I have an Intel Dialogic D/41ESC board (analog, ISA) in a Win2000SP4
machine. I installed System Release 5.1.1 and Feature Pack 1. All
Tests with the test- an sample-programs are successful.
I use the board with Nuance 8.5. The test-programm act.exe tells me,
that the incoming call is recognized and answered, but on the phone i
cannot hear, that the call was answered. The ring tone is still
there. Find the whole log beneath.
I think, the cables and the PBX settings should be OK. The problem
should be somewhere in the Nunace configuration. Unfortunately, i
neither know, where to start searching nor to change the right
parameter.
Any hints appeciated!
Thanks in advance.
Sven
act.exe log:
VD_INFO,0,2004/10/23 08:53:54.589,HOST1,ACT,464,AUDIO.DIALOGIC,APMGR:
AudioProviderManager::get,20,Creating a new Mgr.
D_INFO,0,2004/10/23
08:53:54.629,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::AudioProvide
rManager,42,[CH-]:[DEV-]: Built Mar 25 2004 20:44:15.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,50,
APCFG: AudioConfig::NumDigitalLines = 0
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,50,
APCFG: AudioConfig::NumAnalogLines = 4
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,52,
APCFG: AudioConfig::NumVoiceResources = 4
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,60,
APCFG: AudioConfig::NumDigitalVoiceResources = 0
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,58,
APCFG: AudioConfig::NumAnalogVoiceResources = 4
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,50,
APCFG: AudioConfig::BusEncoding = Mulaw
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,45,
APCFG: AudioConfig::BusType = SCSA
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,51,
APCFG: AudioConfig::NetworkType = Analog
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,43,
APCFG: AudioConfig::DeviceFamily = DM3
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,57,
APCFG: AudioConfig::FirstAnalogBoard = dxxxB1
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,64,
APCFG: AudioConfig::FirstAnalogResourceBoard = dxxxB1
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioConfig::AudioConfig,63,
APCFG: AudioConfig::NumPlaybackSamplesNeeded = 16384
VD_INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,2
5,[CH001]:[DEV-]: Entered.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: max_lines = 4.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: telephony = 1.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
5,[CH001]:[DEV-]: device = "3".
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
2,[CH001]:[DEV-]: lines = .
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: line_number = 3.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: DIDNumber = 0.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: dynamic = 0.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: dynamic_vr = 0.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: global_call = 0.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
3,[CH001]:[DEV-]: isdn = 0.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
9,[CH001]:[DEV-]: network = Analog.
D_INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
9,[CH001]:[DEV-]: Constructing device 3.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderDevice::AudioProvider
Device,61,[CH-]:[DEV003]: Success loading Telephony Provider nuanceR4.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonyDialogic::Init,34,[CH-]:[
DEV003]: Network = analog.
D_INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonyDialogic::Init,41,[CH-]:[
DEV003]: trying to lock line-a-3.
VD_INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,ResourceLock::Apply,70,ResourceLoc
kFile returned OK, lockfile=C:\WINNT\nuance_resource_locks
VD_INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,ResourceLock::Apply,21,Reading the
lockfile
VD_INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,ResourceLock::Apply,88,lock:audio:
_dialogic_line-a-3 PID=-1 (NO_PROCESS=-1), process no longer exists, lock it
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonyDialogic::Init,33,[CH-]:[
DEV003]: locked line-a-3.
INFO,0,2004/10/23
08:53:54.909,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::Init,47,[CH-]:[DEV003
]: Initialized TelephonyProvider.
INFO,0,2004/10/23
08:53:54.939,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetOnHook,33,[CH-]:[D
EV003]: Setting on-hook.
INFO,0,2004/10/23
08:53:54.939,HOST1,ACT,464,AUDIO.DIALOGIC,Telephony::HookStateCallback,34,[C
H-]:[DEV003]: Callback skipped.
INFO,0,2004/10/23
08:53:54.939,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetState,69,[CH-]:[DE
V003]: CallState changed:
BLOCKED --> INTER_CALL_DELAY.
D_INFO,0,2004/10/23
08:53:54.959,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderDevice::AudioProvider
Device,73,[CH-]:[DEV003]: Initialization of Telephony Provider returned
NUANCE_OK.
INFO,0,2004/10/23
08:53:54.959,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicCSP::SoundDialogicVR,
44,[CH-]:[DEV003]: Can share CSP resource? No.
INFO,0,2004/10/23
08:53:54.959,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicCSP::SoundDialogicVR,
54,[CH-]:[DEV003]: Allocate sound device at run-time? No
ERROR,0,2004/10/23
08:53:54.959,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicCSP::SoundDialogicVR,
69,[CH-]:[DEV003]: CSP not supported for this analog device [dxxxB1C3].
INFO,0,2004/10/23
08:53:54.959,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::SoundDialogicVR,7
6,[CH-]:[DEV003]: Play channel will share telephony device, dxxxB1C3, id =
3.
VD_INFO,0,2004/10/23
08:53:54.959,HOST1,ACT,464,AUDIO.DIALOGIC,ResourceLock::Apply,70,ResourceLoc
kFile returned OK, lockfile=C:\WINNT\nuance_resource_locks
VD_INFO,0,2004/10/23
08:53:54.959,HOST1,ACT,464,AUDIO.DIALOGIC,ResourceLock::Apply,21,Reading the
lockfile
VD_INFO,0,2004/10/23
08:53:54.969,HOST1,ACT,464,AUDIO.DIALOGIC,ResourceLock::Apply,85,lock:audio:
_dialogic_dsp-3 PID=-1 (NO_PROCESS=-1), process no longer exists, lock it
INFO,0,2004/10/23
08:53:54.969,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::SoundDialogicVR,4
4,[CH-]:[DEV003]: Using play device dxxxB1C3.
INFO,0,2004/10/23
08:53:54.969,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::SoundDialogicVR,4
6,[CH-]:[DEV003]: Using record device dxxxB1C4.
D_INFO,0,2004/10/23
08:53:54.969,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::OpenPlayDevice,65
,[CH-]:[DEV003]: dx_getxmitslot: on device dxxxB1C3, returned OK.
INFO,0,2004/10/23
08:53:54.969,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::OpenPlayDevice,41
,[CH-]:[DEV003]: Playback on time slot 2.
D_INFO,0,2004/10/23
08:53:54.979,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::OpenPlayDevice,61
,[CH-]:[DEV003]: dx_getsvmt: on device dxxxB1C3, returned OK.
D_INFO,0,2004/10/23
08:53:54.979,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::OpenPlayDevice,61
,[CH-]:[DEV003]: dx_setsvmt: on device dxxxB1C3, returned OK.
INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderDevice::AudioProvider
Device,78,[CH-]:[DEV003]: Success loading and initializing the Sound
Provider nuanceVR.
VD_INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,79,[CH-]:[
DEV003]: Not recording, state=RECORD_IDLE, change time slot connections
VD_INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,51,[CH-]:[
DEV003]: Current rx=-1 ec=-1, New rx=6 ec=2
D_INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,72,[CH-]:[
DEV003]: Changing timeslot connections of Record channel (dev=3)
VD_INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,45,[CH-]:[
DEV003]: dx_listen, channel=3, slot=6
D_INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,60,[CH-]:[
DEV003]: dx_listen: on device dxxxB1C4, returned OK.
VD_INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,50,[CH-]:[
DEV003]: dx_listenecrex, channel=3, slot=2
WARN,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,112,[CH-]:
[DEV003]: dx_listenecrex: on device dxxxB1C4, returned -1, err = 0x00000070,
Invalid local timeslot type.
VD_INFO,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderManager::add_device,3
6,[CH001]:[DEV-]: Returned NUANCE_OK.
STATUS,0,2004/10/23
08:53:54.989,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderInfoDialogic::Init,62
,[CH001-ALN003]:[DEV-]: Initialization completed successfully.
INFO,0,2004/10/23
08:53:55.089,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetState,68,[CH001]:[
DEV003]: CallState changed:
INTER_CALL_DELAY --> IDLE.
VD_INFO,0,2004/10/23
08:54:04.603,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonyDialogic::EventExists,50,
[CH001]:[DEV003]: sr_waitevt(0) returned an event
INFO,0,2004/10/23
08:54:04.603,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::ProcessPhoneEvents,51
,[CH001]:[DEV003]: sr-event: 1, 134, 0x0088FCE0, 4.
INFO,0,2004/10/23
08:54:04.603,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::ProcessEvent,51,[CH00
1]:[DEV003]: sr event 0x00000086 on device 1.
INFO,0,2004/10/23
08:54:04.603,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::ProcessEvent,33,[CH00
1]:[DEV003]: Caught a ring.
INFO,0,2004/10/23
08:54:04.603,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::ProcessEvent,41,[CH00
1]:[DEV003]: unable to get call id.
INFO,0,2004/10/23
08:54:04.603,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetState,65,[CH001]:[
DEV003]: CallState changed:
IDLE --> INCOMING_CALL.
INFO,0,2004/10/23
08:54:04.603,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetOffHook,36,[CH001]
:[DEV003]: Setting off-hook.
INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,Telephony::HookStateCallback,35,[C
H001]:[DEV003]: Callback called.
VD_INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::HookState,39,[CH0
01]:[DEV003]: record/play DISABLED
VD_INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::Listen,91,[CH001]
:[DEV003]: Time slot connections unchanged, rx_slot=6, ec_slot=2. No need
to redo.
INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::HookState,42,[CH0
01]:[DEV003]: state now CALL_OFFHOOK.
INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,Telephony::IncomingCallCallback,35
,[CH001]:[DEV003]: Callback called.
VD_INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonyDialogic::EventExists,50,
[CH001]:[DEV003]: sr_waitevt(0) returned an event
INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::ProcessPhoneEvents,51
,[CH001]:[DEV003]: sr-event: 2, 134, 0x0088FCE0, 4.
INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::ProcessAudioEvent
s,51,[CH001]:[DEV003]: sr-event: 2, 134, 0x0088fce0, 4.
INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::ProcessPlayEvent,
29,[CH001]:[DEV003]: CST event.
INFO,0,2004/10/23
08:54:04.653,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::ProcessPlayEvent,
47,[CH001]:[DEV003]: Ring detected event ignored.
LOG,INFO,0,2004/10/23
08:54:09.110,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::AnswerCall,27,[CH001]
:[DEV003]: Entered.
LOG,INFO,0,2004/10/23
08:54:09.110,HOST1,ACT,464,AUDIO.DIALOGIC,Telephony::HookStateCallback,35,[C
H001]:[DEV003]: Callback called.
LOG,VD_INFO,0,2004/10/23
08:54:09.110,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::HookState,38,[CH0
01]:[DEV003]: record/play ENABLED
LOG,INFO,0,2004/10/23
08:54:09.110,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetState,77,[CH001]:[
DEV003]: CallState changed:
INCOMING_CALL --> CALL_IN_PROGRESS.
LOG,VD_INFO,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderInfoDialogic::Hangup,
60,[CH001-ALN003]:[DEV-]: call no longer active at this point.
LOG,VD_INFO,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,AudioProviderInfoDialogic::Hangup,
36,[CH001-ALN003]:[DEV-]: Hanging up .
LOG,WARN,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::HangUp,44,[CH001]:[DE
V003]: Invalid side specified: .
D_INFO,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::~SoundDialogicVR,
59,[CH-]:[DEV003]: dx_close: on device dxxxB1C4, returned OK.
D_INFO,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,SoundDialogicVR::~SoundDialogicVR,
59,[CH-]:[DEV003]: dx_close: on device dxxxB1C3, returned OK.
INFO,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::HangUp,26,[CH-]:[DEV0
03]: Entering.
INFO,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetOnHook,33,[CH-]:[D
EV003]: Setting on-hook.
INFO,0,2004/10/23
08:54:14.447,HOST1,ACT,464,AUDIO.DIALOGIC,Telephony::HookStateCallback,34,[C
H-]:[DEV003]: Callback skipped.
INFO,0,2004/10/23
08:54:14.487,HOST1,ACT,464,AUDIO.DIALOGIC,TelephonySR::SetState,78,[CH-]:[DE
V003]: CallState changed:
CALL_IN_PROGRESS --> INTER_CALL_DELAY.
STATUS,0,2004/10/23 08:54:14.487,HOST1,ACT,464,AUDIO.DIALOGIC,APMGR:
AudioProviderManager::get,20,DELETED THE MANAGER
Sven Westenberg (s.westimaps@gmx.net)