TELECOM Digest OnLine - Sorted: BlackBerry Suffers Widespread Outage

BlackBerry Suffers Widespread Outage

Monty Solomon (
Wed, 18 Apr 2007 08:10:05 -0400

Problem sending and receiving e-mail from BlackBerry devices appears
to be limited to North America

By John Blau, IDG News Service

April 18, 2007

The BlackBerry wireless e-mail service from Research In Motion appears
to have suffered a widespread outage starting Tuesday evening in the

Customers on the BlackBerry Forums discussion board complained of
having no service starting at about 5.15 p.m. Pacific Time on Tuesday.

Callers to the BlackBerry U.S. technical support line were still
greeted with the following message early Wednesday morning: "We are
currently experiencing a service interruption that is causing delays
in sending or receiving messages. We apologize for the inconvenience
and will provide updates as soon as they become available."

New York television news channel NewsChannel4 reported Tuesday night
that the problem affected "all users in the Western hemisphere."

However, comments from operators in Asia and Europe, as well as
postings to the BlackBerry Forums, suggested that the problem may be
limited to North America.

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