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The Telecom Digest for Sun, 18 Jul 2021
Volume 40 : Issue 199 : "text" format

table of contents
CenturyLink,s request to eliminate essential-service quality rules puts lower-income and rural customers at risk
AT&T: Never received promotional credits
AT&T internet outage impacting users in Triangle

Message-ID: <20210717201852.392507B1@telecom2018.csail.mit.edu> Date: Sat, 17 Jul 2021 20:18:52 +0000 (UTC) From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: CenturyLink,s request to eliminate essential-service quality rules puts lower-income and rural customers at risk The COVID-19 pandemic has revealed how access to telecommunications services is critical to citizens' well-being. By Jeff Lacher CenturyLink, now Lumen Technologies, is trying to shed essential regulations that protect its customers in its recent filing with the Minnesota Public Utilities Commission (PUC). If approved, this change would allow CenturyLink to shirk its repair and service responsibilities to its lower-income customers and prioritize the big businesses and wealthier areas it services. That's why my union, the Communications Workers of America (CWA), is demanding the PUC deny CenturyLink's request. https://www.minnpost.com/community-voices/2021/07/centurylinks-request-to-eliminate-essential-service-quality-rules-puts-lower-income-and-rural-customers-at-risk/
Message-ID: <20210717200105.33BB37B1@telecom2018.csail.mit.edu> Date: Sat, 17 Jul 2021 20:01:05 +0000 (UTC) From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: AT&T: Never received promotional credits To whom this may concern, Hello, I have been a loyal customer to AT&T for at least 15 years (even before Cingular wireless was acquired). The reason for my post is because I am very dissatisfied with how my trade-in process is being handled. In November 2020, there was a promotion for a trade-in credit for the iphone 12 so I proceeded with the purchase of two iphone 12 Pro Maxes. When I received my new phones there were no clear directions on how to trade-in my old phones, which were two iphones X's so I used the return labels that were included in my package and mailed it out. Unknowingly, those labels were used for "buyer's remorse" and were sent to the wrong warehouse. I have yet to receive my trade-in credits which I believe were around $700 per phone. Since December, every month I have called the customer service line to resolve this issue but your team/management has not been able to assist me. I have only been given a few credits for the "inconvenience". https://forums.att.com/conversations/wireless-billing/never-received-promotional-credits/60f2646cc74d42413a7c6a2f
Message-ID: <20210717195040.A31957B1@telecom2018.csail.mit.edu> Date: Sat, 17 Jul 2021 19:50:40 +0000 (UTC) From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: AT&T internet outage impacting users in Triangle AT&T internet outage impacting users in Triangle Posted June 25, 2021 10:21 a.m. EDT Raleigh, N.C. - A widespread AT&T internet outage was impacting customers in Triangle towns on Friday morning. The website downdetector.com showed a heat map with a concentration of outages of what appeared to be around the Raleigh and Charlotte areas. Several users on the site noted they were experiencing outages in North Carolina. https://www.wral.com/at-t-internet-outage-impacting-users-in-triangle/19743034/

End of telecom Digest Sun, 18 Jul 2021
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