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The Telecom Digest for Tue, 13 Jul 2021
Volume 40 : Issue 194 : "text" format

table of contents
Huawei, Verizon Settle Suits on Patent Royalties Mid-Trial
Customer could not get Verizon to register his device until he tricked them
Dish gains a new supporter so it can better compete with Verizon, AT&T, and T-Mobile in the 5G race
Re: Customer could not get Verizon to register his device until he tricked them

Message-ID: <20210712173617.9E1BC76F@telecom2018.csail.mit.edu> Date: Mon, 12 Jul 2021 17:36:17 +0000 (UTC) From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Huawei, Verizon Settle Suits on Patent Royalties Mid-Trial By Christopher Yasiejko and Todd Shields * Two cases involved patents over networking technologies * Chinese, U.S. tech giants settled battle over patent royalties Huawei Technologies Co. and Verizon Communications Inc. agreed in the midst of a federal jury trial in Texas to end two patent-infringement lawsuits over royalties on telecommunications technology. Representatives of both companies said they were pleased with the settlement, the details of which they said were confidential. https://www.bloomberg.com/news/articles/2021-07-12/huawei-says-it-has-settled-patent-lawsuits-with-verizon-in-texas
Message-ID: <20210712175023.14A7576F@telecom2018.csail.mit.edu> Date: Mon, 12 Jul 2021 17:50:22 +0000 (UTC) From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Customer could not get Verizon to register his device until he tricked them Having trouble getting help on the phone from a live individual? Try calling this department instead By Alan Friedman No matter which carrier you use, the odds are that you have a story to tell about how you were ignored by the big faceless wireless provider. Of course, as the "little guy" in this battle, you had to fight with all of your might for justice. ZDNet today explained what happened to a wireless customer named Kevin and how he managed to capture the attention of Verizon after the firm refused to give him the customer service he needed. https://www.phonearena.com/news/how-customer-finally-got-verizon-to-register-his-device_id133515
Message-ID: <20210712174320.EA1AC76F@telecom2018.csail.mit.edu> Date: Mon, 12 Jul 2021 17:43:20 +0000 (UTC) From: Moderator <telecomdigestsubmissions@remove-this.telecom-digest.org> Subject: Dish gains a new supporter so it can better compete with Verizon, AT&T, and T-Mobile in the 5G race By Iskra Petrova Public Knowledge is now supporting Dish so it can better compete as the fourth major carrier Fierce Wireless reports that Public Knowledge has asked the FCC to make modifications to the 12GHz spectrum (which Dish uses), and this will make Dish a better competitor to the three major US carriers. https://www.phonearena.com/news/dish-to-compete-with-at-t-verizon-t-mobile-5g_id133530
Message-ID: <20210712181344.GA29663@telecom.csail.mit.edu> Date: 12 Jul 2021 14:13:44 -0400 From: "Bill Horne" <malQassRimiMlation@gmail.com> Subject: Re: Customer could not get Verizon to register his device until he tricked them On Mon, Jul 12, 2021 at 05:50:22PM +0000, Moderator wrote: > Having trouble getting help on the phone from a live individual? Try calling this department instead > > By Alan Friedman > > No matter which carrier you use, the odds are that you have a story to > tell about how you were ignored by the big faceless wireless > provider. Of course, as the "little guy" in this battle, you had to > fight with all of your might for justice. ZDNet today explained what > happened to a wireless customer named Kevin and how he managed to > capture the attention of Verizon after the firm refused to give him > the customer service he needed. > > https://www.phonearena.com/news/how-customer-finally-got-verizon-to-register-his-device_id133515 When I was a young technician at New England Telephone & Telegraph Company, I worked with an older Irishman whom I'll call Sean. Sean and his wife were having problems, and she'd moved back to Ireland to get away from them. Sean, who wouldn't think of divorce, had to take a second job, working on the PBX connections and repairs at a major insurance company in Boston. Mother Bell frowned on that, but couldn't do anything about what it didn't know, so we'd get calls from Sean when he needed favors to get some executive's line fixed quickly or installed faster, etc. I answered his call one night, after he'd been doing it for about a month, and I told him that I wouldn't do what he wanted done, because it wasn't in the rulebook or the stars weren't alligned, or whatever. Sean sighed, and uttered a warning I'll never forget: "You guys are so arrogant!" He apologized for his remark the next time I saw him, but I told him that it was true and thanked him for the wake-up call. After that, I made it my business to put Sean's tickets on the top of the pile, and to get his troubles fixed with a minimum of fuss and no pretentious references to "the company policy." It made me a better employee, and a better person, too. Sean's wife came home after a couple of months in Roscommon, and he went back to working just the one job, but I never forgot the lesson he taught me. Bill -- Bill Horne (Remove QRM from my email address to write to me directly)
End of telecom Digest Tue, 13 Jul 2021
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