From editor@telecom-digest.org Mon Mar 29 14:59:07 2004 Received: (from ptownson@localhost) by massis.lcs.mit.edu (8.11.6p2/8.11.3) id i2TJx7J01450; Mon, 29 Mar 2004 14:59:07 -0500 (EST) Date: Mon, 29 Mar 2004 14:59:07 -0500 (EST) From: editor@telecom-digest.org Message-Id: <200403291959.i2TJx7J01450@massis.lcs.mit.edu> X-Authentication-Warning: massis.lcs.mit.edu: ptownson set sender to editor@telecom-digest.org using -f To: ptownson Approved: patsnewlist Subject: TELECOM Digest V23 #146 TELECOM Digest Mon, 29 Mar 2004 14:59:00 EST Volume 23 : Issue 146 Inside This Issue: Editor: Patrick A. Townson Stern Fans Filing Complaints to FCC Against Oprah (Monty Solomon) Shock-Jock Turns Tables; Takes Oft-Complaining Listener (Monty Solomon) Sorry -- No a la Carte Cable (Monty Solomon) Cable Industry on High Alert in Rush to Legislation (Monty Solomon) Customer Disservice (Monty Solomon) Policy Post 10.05: Privacy Guidelines Needed Counter-Terror (Solomon) GILC Alert v8i2 (Monty Solomon) Tensions of Securing Cyberspace: Internet, State Power (Monty Solomon) HDTV - Looking at an All-Digital World (Monty Solomon) Recordable HD: A Clearer Picture (Monty Solomon) Comcast to Beef Up On-Demand Video But Plans no Big Net Phone (Solomon) Online Symposium on the National "Do Not Call List" (Monty Solomon) Turning Online Privacy Into a Joke (Monty Solomon) When the Network Meets the Net (Monty Solomon) Black Star: Ghana, Information Technology and Development (M Solomon) When You Hear The Heavy Accent & The Poor Connection (Dave Garland) Re: GMAC Customers' Data Put At Risk By Laptop Theft (Sammy@nospam.biz) Re: Norstar Voicemail Toll Fraud Using 1010 Dial Arounds (Scott Dorsey) All contents here are copyrighted by Patrick Townson and the individual writers/correspondents. Articles may be used in other journals or newsgroups, provided the writer's name and the Digest are included in the fair use quote. By using -any name or email address- included herein for -any- reason other than responding to an article herein, you agree to pay a hundred dollars to the recipients of the email. =========================== Addresses herein are not to be added to any mailing list, nor to be sold or given away without explicit written consent. Chain letters, viruses, porn, spam, and miscellaneous junk are definitely unwelcome. We must fight spam for the same reason we fight crime: not because we are naive enough to believe that we will ever stamp it out, but because we do not want the kind of world that results when no one stands against crime. Geoffrey Welsh =========================== See the bottom of this issue for subscription and archive details and the name of our lawyer; other stuff of interest. ---------------------------------------------------------------------- Date: Sun, 28 Mar 2004 22:23:29 -0500 From: Monty Solomon Subject: Stern Fans Filing Complaints to FCC Against Oprah By: Scott Ross WASHINGTON - The first step of Howard Stern's call to action against the FCC crackdown on indecency is underway - the FCC today confirmed that they have received a number of complaints against the Oprah Winfrey Show for an episode that defined a number of sexual terms popular among teenage girls. After Infinity Broadcasting was fined earlier this month for a Stern show that aired in 2001, Stern became furious when an episode of Oprah was rerun last week that contained terms comparable to the terms that led to Stern's fine and requested that fans complain about Oprah to the FCC. http://www.avn.com/index.php?Primary_Navigation=Articles&Action=View_Article&Content_ID=78201 [TELECOM Digest Editor's Note: I always did thing Oprah always tried to act so goody-goody; once she claimed that 'my guests are nothing like the ones Jerry Springer has on his show; mine are so much better.' Fact is, many of her guests are a bit more sophisticated (many times Springer's guests are downright ignorant and crude) but her guests do not act out right there on the stage (as Springer's do) but they are not any better, IMO, than the people about whom *she* complains. PAT] ------------------------------ Date: Sun, 28 Mar 2004 22:25:54 -0500 From: Monty Solomon Subject: Shock-Jock Turns Tables and Takes Oft-Complaining Listener to Court By P.J. Huffstutter, Times Staff Writer CHICAGO - A nationally syndicated radio disc jockey has filed a $3-million lawsuit against a Chicago listener who repeatedly has complained about the shock-jock's show to the Federal Communications Commission. Erich Muller, who goes by the on-air name "Mancow," claims that David E. Smith has been trying to harass him by filing more than 60 "spurious" FCC complaints in the last two years. The complaints were designed to interfere with Muller's business and to drive advertisers away from his show, "Mancow's Morning Madhouse," according to the suit. Muller broadcasts out of a Chicago radio station, WKQX 101.1 FM. The lawsuit, filed last week in Cook County circuit court, also seeks to block Smith and his organization -- Citizens for Community Values of Illinois -- from submitting further complaints to the FCC. http://www.latimes.com/news/nationworld/nation/la-na-djsuit28mar28,1,2655098.story ------------------------------ Date: Sun, 28 Mar 2004 22:31:37 -0500 From: Monty Solomon Subject: Sorry -- No a la Carte Cable Channel Packaging Is So Much Cheaper, Incredulous Senators Are Told By Frank Ahrens Washington Post Staff Writer In the dream world of some television viewers, they would pay their cable or satellite companies only for the channels they want. Some might not pay for MTV, because they don't want their 8-year-olds watching it. Others would turn down ESPN Classic, because they've already seen the 1975 World Series. Others would eschew TeleFutura, because they don't speak Spanish. Reality is far different. No U.S. cable or satellite company offers what are called "a la carte" plans. In order to get the Discovery Channel from Comcast Corp. cable company, for instance, Washington viewers have to pay for an "expanded basic" package that includes MTV, FX, MSNBC and 33 other channels. That may change, if some lawmakers and consumer groups get their way, as the cable industry finds itself under increasing scrutiny. Lawmakers report that their constituents are angry about cable bills that have risen at three times the rate of inflation since the industry was largely deregulated in 1996. Others want government to do something about the rising incidence of profanity and nudity found on pay-television systems. One possible solution being proposed is a la carte cable, a way to give consumers more choice over what they watch and how much they pay for it. But it's not an answer the cable industry will swallow easily, if a Senate Commerce Committee hearing yesterday on cable rates is any indication. http://www.washingtonpost.com/wp-dyn/articles/A25188-2004Mar25.html ------------------------------ Date: Sun, 28 Mar 2004 22:34:11 -0500 From: Monty Solomon Subject: Cable Industry on High Alert in Rush to Legislation By Andrew Wallenstein As broadcasters brace for a new era of tightened federal indecency regulations, the cable industry is worrying whether it might be next. Congress is weighing whether to extend its scrutiny of indecent programming beyond over-the-air stations to basic cable and satellite channels. In addition, Sen. John McCain, R-Ariz., chairman of the powerful Senate Commerce Committee, raised hackles in the cable biz Thursday by suggesting that the industry should be forced to allow consumers to assemble their own basic channel packages on an "a la carte" basis. Although seemingly unrelated, the recent hearings on indecency -- sparked by Janet Jackson's breast-baring incident during CBS' Super Bowl telecast last month -- helped lawmakers dust off McCain's long-dormant advocacy of a la carte pricing and the potential formation of a family-friendly programming tier. The double dose has upped anxiety levels among programmers and operators who have their lobbyists on high alert on Capitol Hill. Although self-regulation is the preferential option even to politicians, concern is growing over the combustible nature of federal policy in the wake of the Super Bowl incident. http://www.hollywoodreporter.com/thr/article_display.jsp?vnu_content_id=1000473849 ------------------------------ Date: Sun, 28 Mar 2004 22:38:11 -0500 From: Monty Solomon Subject: Customer Disservice These Days, Consumers May as Well Keep Their Complaint To Themselves By Caroline E. Mayer Washington Post Staff Writer When Mary Culnan's three-year-old Kenmore washing machine broke in February, it took three appointments before a Sears repairman showed up. Before he even examined the machine, he blamed the problem on Culnan, telling her that she had not only used the wrong detergent but also the wrong cycle. The permanent press setting, he said, could have burned out the machine's contacts. "I have no idea what that means," said Culnan, a Boston area professor. The repairman finally traced the problem to a defective circuit board, which fixed things -- for a while. When Scott Rozett bought a family cell phone plan last June, the salesman assured him he could make and receive calls in San Francisco at no extra charge. But in November, one month after the Idaho resident visited the Bay area, he received a $160 bill for roaming charges. When he called AT&T Wireless to protest, a customer service representative told him the company was not responsible for promises made by a salesman. When an error in Manon Matchett's Sprint PCS bill caused her service to be disconnected in December, she spent three days trying to get it restored. She called at least twice a day, she says, and each time was transferred from one department to another as she tried to get credit for payments that had never been posted to her account. She talked to at least nine people, but "no one could make a definitive decision," said Matchett, an office manager in the District. Nor could she ever reach a manager, even in the middle of the day. "I was told no managers were available. It was pure hell," Matchett said. Forget voice-mail hell. As Culnan, Rozett and Matchett have discovered, customer service has deteriorated into a new kind of purgatory, one in which companies pass the buck, frequently from one corporate division to another. Or customer service representatives pin the blame on other companies. Or even, worse, they fault their customers. http://www.washingtonpost.com/wp-dyn/articles/A28784-2004Mar27.html ------------------------------ Date: Mon, 29 Mar 2004 00:48:34 -0500 From: Monty Solomon Subject: Policy Post 10.05: Privacy Guidelines Needed for Counter-terror CDT POLICY POST Volume 10, Number 5, February 26, 2004 A Briefing On Public Policy Issues Affecting Civil Liberties Online from The Center For Democracy and Technology (1) GAO Echoes CDT Criticisms of CAPPS II; Coalition Calls for Hearings (2) DHS Privacy Office Issues Report Criticizing JetBlue Disclosure (3) Privacy Plans for US-VISIT Need Further Attention http://www.cdt.org/publications/pp_10.05.shtml ------------------------------ Date: Mon, 29 Mar 2004 00:51:22 -0500 From: Monty Solomon Subject: GILC Alert v8i2 Welcome to the Global Internet Liberty Campaign Newsletter. Welcome to GILC Alert, the newsletter of the Global Internet Liberty Campaign. We are an international organization of groups working for cyber-liberties, who are determined to preserve civil liberties and human rights on the Internet. We hope you find this newsletter interesting, and we very much hope that you will avail yourselves of the action items in future issues. If you are a part of an organization that would be interested in joining GILC, please contact us at . If you are aware of threats to cyber-liberties that we may not know about, please contact the GILC members in your country, or contact GILC as a whole. Please feel free to redistribute this newsletter to appropriate forums. =============================================== Free expression [1] Chinese gov't formally charges Net dissident [2] Vietnamese Net dissident faces trial [3] Vote coming on EuroDMCA proposal [4] New trade pact may bring DMCA-type laws to Australia [5] Belarus court fines journalist over Net writings [6] Iranian Net users continue struggle against gov't censors [7] File-sharing legal battles spread to Canada, Australia [8] Canadian ruling poses Net jurisdictional speech issues [9] DVD copying equipment maker loses initial court battle Privacy [10] South Korean wiretapping surges upward [11] U.S. Net telephony spy rules controversy still unresolved [12] U.S. President threatens veto of privacy restoration bills [13] WebFountain Internet trawling device: TIA-lite? [14] Major privacy problems found in South Korean websites [15] U.S. universities suffer online security breaches [16] Microsoft criticized over slow security patch rollout [17] MyDoom computer bug hits hard http://www.gilc.org/alert/alert82.html http://www.hrea.org/lists/huridocs-tech/markup/msg01114.html ------------------------------ Date: Mon, 29 Mar 2004 02:22:30 -0500 From: Monty Solomon Subject: The Tensions of Securing Cyberspace: the Internet, State Power The tensions of securing cyberspace: the Internet, state power & the National Strategy to Secure Cyberspace by Michael T. Zimmer Abstract The National Strategy to Secure Cyberspace exposes a growing tension between the nature of the Internet and the regulatory powers of the traditional nation-state. The National Strategy declares, with all the strength and authority of the United States government, the desire to secure a space many consider, by its very nature, chaotic and beyond the reach any organized or central control. This paper will argue that both the structural architecture of the Internet and the substantive values codified within it clash with governmental efforts to "secure cyberspace." Contents: Introduction: A brief history of the National Strategy to Secure Cyberspace. The architecture of the Internet. The structural tensions with state power. The substantive tensions with state power. Conclusion http://www.firstmonday.org/issues/issue9_3/zimmer/index.html ------------------------------ Date: Mon, 29 Mar 2004 10:03:28 -0500 From: Monty Solomon Subject: HDTV - Looking at an All-Digital World The digital television (DTV) transition is moving into more American homes via over-the-air broadcasting, cable TV, satellite and other formats. Nearly 7 million U.S. households have bought digital TV monitors and other display devices to take advantage of this opportunity. Another 11 million homes are expected to buy DTV equipment this year, and the number will grow to about 34 million households by the end of 2006. To discuss the opportunities and challenges, Vision spoke with a true DTV pioneer, Peter Fannon, vice president, technology policy and regulatory affairs, Panasonic/Matsushita Electric Corp. of America. http://www.ce.org/publications/vision/2004/marapr/p04.asp ------------------------------ Date: Mon, 29 Mar 2004 09:59:10 -0500 From: Monty Solomon Subject: Recordable HD: A Clearer Picture By Phillip Swann Sam Diaz knows something about technology. After all, he's the personal technology reporter for the San Jose Mercury News . However, after recently trying to master the seemingly endless number of DVD recording formats while helping a cousin record a home movie, Diaz wonders about his chosen profession. With look-alike formats such as DVD+R and DVD-R, and DVD-RW and DVD+RW, it's enough to make a grown man cry. What works on one DVD player may not work on the next. "The movie turned out great, and being able to pop it into the living room DVD player to watch it on the TV set-just like a Hollywood motion picture-made it that much better," Diaz says. "But when he took the DVD to the grandparents' home and pressed Play on their DVD player, nothing happened. The older DVD player wouldn't recognize the homemade DVD." Of course, technology companies are not deliberately trying to confound people, despite what some might think. Multiple formats exist for many legitimate reasons, from feature differences to company disagreements over what should be the industry standard. But Diaz is not alone in his frustration. Industry research suggests that some consumers are not buying new CE products, such as DVD recorders, because of format confusion. They are afraid that today's hot product could be obsolete tomorrow. They also fear that the product might not be compatible with similar machines. For instance, as Diaz learned, some recordable DVDs will not work with certain DVD players. The war over formats-and feature differences-is expected to heat up during the next year as technology companies launch various products that permit the recording of high-definition TV (HDTV) programs. From new DVD formats to hard-drive HD recorders, the industry hopes the new services will further boost sales of HD sets. For the first time, an HDTV owner will be able to make a copy of a HD show and play it back for friends at any time, creating more awareness of the technology. However, could the explosion of new products and formats add to consumer confusion, as seen with past technologies, such as the DVD recorder? With that in mind, here's a look at the future of recordable HD formats, services and products-and their likely impact on HDTV sales. http://www.ce.org/publications/vision/2004/marapr/p20.asp ------------------------------ Date: Mon, 29 Mar 2004 10:12:38 -0500 From: Monty Solomon Subject: Comcast to Beef Up on-Demand Video But No Big Net Phone Discounts By Peter J. Howe, Globe Staff, 3/25/2004 Comcast Corp.'s New England customers can expect to see thousands more hours of "video on demand" programming this year, and cable boxes with Tivo-like recording features, chief executive Brian L. Roberts said yesterday. But as Comcast prepares to launch a trial offer of voice-over-Internet service in Western Massachusetts and Hartford that could expand nationally next year, Roberts said, it will probably be priced in the $40 to $45 range for unlimited monthly service, rather than at a steeper discount to conventional phone service. Some cable companies and independent providers charge as little as $20 to $35 for unlimited monthly calls carried over the Internet. http://www.boston.com/business/technology/articles/2004/03/25/comcast_to_beef_up_on_demand_video_but_plans_no_big_net_phone_discounts/ ------------------------------ Date: Mon, 29 Mar 2004 11:39:26 -0500 From: Monty Solomon Subject: Online Symposium on the National "Do Not Call List" Richmond Journal of Law & Technology Volume X, Issue 4, Spring-2004 http://law.richmond.edu/jolt/index.asp ------------------------------ Date: Mon, 29 Mar 2004 13:07:51 -0500 From: Monty Solomon Subject: Turning Online Privacy Into a Joke By Donald Daly Online privacy: It is at once both a libertarian's "cause celebre" and a thorn in the side of business and government. Consumers' passions erupt as marketers seek to "leverage" market intelligence, sometimes questionably gained. Privacy and its attendant concerns are shaping where dollars are spent -- particularly on the Internet -- and businesses better sit up and take notice. In a survey of the adult online population, conducted by The Customer Respect Group in February 2004, the importance of respectful treatment of consumers' privacy concerns was underlined by some dramatic findings. When survey participants were asked how much they care about a company's privacy policy when invited to enter personal information to a Web site, 22.4 percent responded that in the absence of a privacy policy, they would not offer the information. A further 26.6 percent echoed this sentiment by indicating that if they were unhappy with a company's privacy policy they would leave the site. http://news.com.com/2010-1025-5180140.html ------------------------------ Date: Mon, 29 Mar 2004 13:08:02 -0500 From: Monty Solomon Subject: When the Network Meets the Net TiVo's Mike Ramsay wants to plug viewers into more than cable and satellite -- and bets his digital video recorder can make the connection. By John Battelle, April 2004 Issue TiVo (TIVO) is under siege. From Hollywood to Madison Avenue, the word itself is almost a curse. And those who aren't muttering it are copying it. In the latter camp are most of the cable and satellite companies, which are mimicking TiVo's groundbreaking digital video recorder -- the Internet-era successor to the VCR that finds the TV programming you want, when you want it. Some 830,000 Time Warner (TWX), Comcast (CMCSK), and other cable subscribers now use cheap DVRs from Scientific-Atlanta (SFA), which has orders for hundreds of thousands more. You'd think all of this would spook CEO Mike Ramsay. But Ramsay, a veteran of Silicon Graphics, is ready for the fight; he cheerfully mentions that TiVo has already battled Microsoft (MSFT) and won (Microsoft canceled UltimateTV, a competing DVR, in 2002). He's bolstered TiVo's subscriber ranks to 1.3 million with the help of DirecTV; half of them now come through the satellite-TV company. And he's suing EchoStar, the other major satellite provider, for patent infringement. Ramsay's offensive plan is even more interesting. He's trying to make friends on Madison Avenue by putting tiny video commercials, similar to movie trailers, in TiVo's programming guide. (Fox and BMW are among the advertisers that have tried the new format.) Nielsen is adding TiVo viewers to its ratings panels. Despite the common wisdom that TiVo was toast, the little company based in Alviso, Calif., has thrived: Its stock has soared from a low of $4.50 a year ago to nearly $12 today. http://battellemedia.com/archives/000506.php http://www.business2.com/b2/web/articles/0,17863,599229,00.html ------------------------------ Date: Sun, 28 Mar 2004 11:47:14 -0500 From: Monty Solomon Subject: Black Star: Ghana, Information Tech and Development in Africa by G. Pascal Zachary Abstract Accra, the capital of the West African country of Ghana, is technologically marginalized by any measure. But over the past ten years, the introduction of the Internet, wireless technology and freer radio broadcasts have vastly expanded communications and information. The Internet is widely available. E-mail usage is soaring. Wireless telephony is growing rapidly. Radio stations are proliferating. Once mired in information poverty, the people of Accra, Ghana now face the challenge of using information and connectivity to their best advantage. In examining how Accra adapts to technological change, we gain a better understanding of how people in poor African cities use technology and what they want from it. Debates over the so-called "digital divide" can be enriched by close studies of lived experience in parts of the world where the revolution in information technology remains more prospect than reality. Contents Preface Chapter one - To the promised land Chapter two - Virgin territory, distant shores Chapter three - The human factor Chapter four - Revolt of the elites http://www.firstmonday.org/issues/issue9_3/zachary/index.html ------------------------------ From: Dave Garland Subject: When You Hear The Heavy Accent The Poor Connection, HANG UP!!! Date: Sat, 27 Mar 2004 15:11:07 -0600 Organization: Wizard Information [TELECOM Digest Editor's Note: We did NOT get the original on this thread here at telecom. But it discussed the Nigerian spam phone calls. PAT] It was a dark and stormy night when Victim_Of_Hype@vuvbyjuk.ks.us wrote: > When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! Spam. Though the irony is, if the spammer had just left off the random text at the end, it would probably have been somewhat on-topic. ------------------------------ From: Sammy@nospam.biz Subject: Re: GMAC Customers' Data Put At Risk By Laptop Theft Date: Sun, 28 Mar 2004 06:04:13 -0800 Organization: Cox Communications Monty Solomon wrote: > By Paul McDougall, InformationWeek > A division of GMAC Financial Services has been quietly informing about > 200,000 of its customers that their personal data may have been > compromised due to the theft of two laptop computers from an > employee's car at a regional office near Atlanta. > In a letter to its personal insurance customers, GMAC Insurance > indicates that "a random theft" of the laptops from a locked vehicle > may have left them vulnerable to identify theft. The letter -- > obtained by InformationWeek -- indicates that the stolen laptops > contained customers' names, addresses, dates of birth, Social > Security numbers, credit scores, marital status, and gender. "For > incidents like this, government regulatory agencies recommend that > you place a fraud alert on your credit file," the letter advises > customers. The letter was dated March 12. The theft took place on > Jan. 26. Well, I guess if anyone of those so notified subsequently becomes a victim of identity theft they will have a deep pocket from which to seek redress. [TELECOM Digest Editor's Note: Oh, no! I think if you look at the terms and conditions for the 'priviledge' of being in debt to GMAC you'll see one of the conditions you agreed to when you first signed somewhere on the dotted line was that GMAC did not guarentee you any privacy at all; that in fact they disclaimed and disavowed any responsibility for anything at all. PAT] ------------------------------ From: kludge@panix.com (Scott Dorsey) Subject: Re: Norstar Voicemail Toll Fraud Using 1010 Dial Arounds Date: 29 Mar 2004 11:33:13 -0500 Organization: Former users of Netcom shell (1989-2000) Marc Bequette wrote: > Our vendors all were baffeled -- about 5 diffrent techs tried to stop > these calls, all of them saying they couldn't tell me how it was being > done -- they had theories, but when I asked them to show me, they > couldn't do it. These techs were Nortel certified. You need to put a recorder on the line that they are coming in on and actually listen to what they're doing to the PBX so you have some notion of what is actually going on. Once you have an actual record of a call, you should have no problem identifying the blame. > I am wondering if anyone with a Norstar ICS system going over a PRI > (no csu/dsu) out there has heard of this happening, or knows who > should be held liable for this fraud. Our Norstar/Voicemail system is > RENTED, and the vendor denies responsibility, as does the company that > we PAY to 'maintain and update' the system (maintnance contract > company). Our Local/LD carrier claims that we owe them for > "INTERNATIONAL TERMINATION FEES" from these calls, and since they > claimed to not be able to block 1010-nnn calls from the CO, they want > us to pay them, and the worst thing is they want a HUGE amount of > money just to "terminate" the 1010 calls. Until you have an actual record of a transaction, you don't know who is really to blame. --scott Sorry I couldn't send you e-mail ... Comcast is blocked at the firewall here because of the huge volume of open relays in their space. "C'est un Nagra. C'est suisse, et tres, tres precis." ------------------------------ TELECOM Digest is an electronic journal devoted mostly but not exclusively to telecommunications topics. It is circulated anywhere there is email, in addition to various telecom forums on a variety of networks such as Compuserve and America On Line, Yahoo Groups, and other forums. It is also gatewayed to Usenet where it appears as the moderated newsgroup 'comp.dcom.telecom'. TELECOM Digest is a not-for-profit, mostly non-commercial educational service offered to the Internet by Patrick Townson. All the contents of the Digest are compilation-copyrighted. You may reprint articles in some other media on an occasional basis, but please attribute my work and that of the original author. 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Your help is important and appreciated. A suggested donation of fifty dollars per year per reader is considered appropriate. See our address above. Please make at least a single donation to cover the cost of processing your name to the mailing list. If you donate at least fifty dollars per year we will send you our two-CD set of the entire Telecom Archives; this is every word published in this Digest since our beginning in 1981. All opinions expressed herein are deemed to be those of the author. Any organizations listed are for identification purposes only and messages should not be considered any official expression by the organization. ****************************** End of TELECOM Digest V23 #146